We collect your personal information through our initial contact with you via the telephone, email or via our website. Here we explain why, and what we do with it.
What information do we collect on the telephone, via the website or via email, and what do we do with it?
When we obtain information from you over the telephone, via email or our website, we do so to enable us to provide an appointment to visit your home to look at your roof and then provide a quotation. The details obtained will be as follows: your full name, your address, your contact telephone numbers and email address, what type of roof you have and what kind of property you live in and if there are parking facilities outside your home, if your property is rented out we may also require the contact details of the tenant so that we can arrange a convenient time to look at the roofing problem. If you require a roof report or decide to have work carried out by us and wish to pay by card then we will collect your credit or debit card details in order to facilitate this. This can be done via clicking a link on our website or by calling our office, should you decide to call the office to pay, the same Worldpay system is used and no card numbers are kept on our database, An invoice with details of the work carried out and the amount paid will be recorded in our accountants system and kept for our records.
Although we do not use your details for marketing purposes, we may call you to receive feedback on any quote given to you, this is purely to improve our service that we offer our customers and ensure that we continue to be competitive in the market place.
Who do we share your information with?
We do not sell your information to third parties, the information we obtain is for the use of Chris Ball Roofing works only. As some of our activities require the skills and resources of other companies, we may need to share some of your information in order to perform these activities (things like scaffolding services, our suppliers for material deliveries to site, an online review company and credit checks whatever maybe necessary.) these companies will have similar legal obligations to us with regard to safeguarding your information. If we sell our business, then your information may be transferred to the new owner. But the new owner will be subject to the same laws concerning your information as we are.
Where is your information held?
We only store your information within the UK; we do not share it with any European Economic Area Countries. The information is held on our databases within our company servers in a secure environment.
Who are we?
Your information is held by Chris Ball & Son Roofing Ltd, we are a UK company, and you will find us registered as a data controller with the Information Commissioner’s Office (www.ico.org.uk)
What choices do you have?
Although we do not do this with every customer, if you don’t want us to contact you to receive feedback in regard to our quotation, please email us at email@example.com confirming to us that you do not want to be contacted in regard to this.
If you want to see what information we hold about you or you want to correct any inaccuracies in that information, please contact us using the details below. Note that we reserve the right to charge a small administration fee for providing a copy of your information.
We hold information of our customers indefinitely due to the nature of our business and guarantees that we offer on works. As we would be required to refer back to previous work carried out to facilitate the guarantee, if the file and information was deleted we would no longer have access to this information.
Should you require any information to be deleted please email us and we will advise what we can delete for you. (Dependant upon if we have done work at your property or not)
How to contact us if you have any queries?
If you have any questions or comments about how your information is used, please email us at: firstname.lastname@example.org
You can also write to our Data Compliance officer Miss Michelle Ball at Chris Ball & Son Roofing Ltd, Unit 205, 160 Bromley Road, Catford, SE6 2NZ. UK